BB&T in 2921 Southwest High Meadow Avenue

Customer Reviews about BB&T:

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  I WILL NEVER CONSIDER OPENING AN ACCOUNT AT THIS BANK !!! I had an awful experience with this bank MAINLY DUE TO A SENIOR TELLER, MARK INGRAM. I was taking my great dane puppy to the vet and decided to stop at this branch and cash a check someone gave me drawn on this bank. I tried to go to the drive up window so I wouldn't have to leave my puppy in the vehicle. Mark Ingram told me I would have to come inside as I was not an account holder, eventhough I provided my license. I showed him my puppy and explained the situation but he again told me I would have to come in. To this I replied "ok, but this is a reason I would not bank with this bank" as I would not want an association with someone or someone they represent to not have care or concern over an animals safety or comfort! And yes I could have come at another time when I didn't have the puppy, but I'm a business owner and am extremely short on time as everyone is and would've appreciated the convenience of the drive thru as parking and coming inside is a waste of my time when I'm providing the necessary Identification! After parking and entering the lobby, it was very apparent I was their only business as it was empty other than employees. I went up to the counter where MARK INGRAM took my check and told me there would be an $8.00 fee to cash the check. I said "well, that would be another reason I wouldn't bank here" and He held my check up threateningly and said with a sarcastic smile "MA'AM, I DON'T HAVE TO CASH THIS CHECK!" I replied " I can go to another branch" and he slid the check back to me! I did end up cashing it without a problem at another branch but will be letting BB&T's corporate know that first of all, Mark Ingram is representing them in an unprofessional manner as you would think he would always be thinking of anyone entering his bank could be a potential customer, and I have gay friends and family, so I have no judgement whatsoever other than women do not act as ridiculously flaming as this man acts! It is definately a reflection of this business. I don't have issues with what people do on their own time but when representing a business, someone's sexual preference should not be so abundantly displayed! Secondly, Corporate should be aware that people judge other banks treatment of them as to how their associates will be treated by that bank in determining a future relationship. I don't think my associates should have to pay an $8.00 fee to access my money so I hope that "GREED" thing is working for you!! And lastly, If someone is providing the necessary government issued commercial driving license at the drive thru, they should not be inconvenienced with a requirement to come in just so you can try to badger them into opening an account, which is also something I pay attention to when considering a future business relationship! Not sure how MARK INGRAM got to a Senior teller position but he is definitely NOT an asset to the company. In fact, I'm not sure I'm going to accept checks drawn from BB&T just to avoid this situation in the future.
  By Vicki C, December 28, 2016

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